Kermit Lynch Wine Merchant
Mobile Optimization of Online Store
In 2021, our longtime client at Offset, the legendary Kermit Lynch Wine Merchant, came to us with a number of key usability enhancements to their online shop. The main goal was to optimize the site, which I had redesigned a few years earlier, for mobile usage. Based on their initial research, mobile conversions were 3% below what was expected, leaving money on the table.
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Project details
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Add "Add to Cart" buttons at the top of product pages.
Display cart quantities on mobile.
Streamline checkout with faster sign-in options and credit card scanning.
Add a "Place Order" button at the top of the checkout page.
Improve navigation with a better filter bar and reduced scrolling.
Reduce scrolling on mobile pages. -
This was a hefty project with many problems to solve. I pitched phasing out the project into several phases, from highest value add to least.
Phase Zero: Update the design system, including reducing the size of the type styles on the site.
Phase One: Since the website's primary function was to sell products, we started by optimizing the checkout flow. This included updates to the shop's filtering and sorting, product detail pages, add-to-cart modals, and a complete redesign and rebuild of the cart.
Phase Two: Improve mobile layout issues on critical pages like Home, Newsletter, and Collections. This also included redesigning the multiple product cards throughout the site and the primary mobile nav.
Phase Three: Identify and improve mobile layouts throughout the site.
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Including myself, we had a 6-person team.
1 Design Director/Project Lead (me)
1 Senior Product Designer
1 Back-end Developer
2 Senior Front-End Developers
1 Assistant Account Manager
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As the senior product designer, my main focus was on the product redesign and the development of our design system and component library in Figma.
I was given free rein to solve both the redesign and establish our design process.
I upskilled by teaching myself product design and learning best practices.