Kermit Lynch Wine Merchant

Mobile Optimization of Online Store

In 2021, our longtime client at Offset, the legendary Kermit Lynch Wine Merchant, came to us with a number of key usability enhancements to their online shop. The main goal was to optimize the site, which I had redesigned a few years earlier, for mobile usage. Based on their initial research, mobile conversions were 3% below what was expected, leaving money on the table.

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Project details

  • Add "Add to Cart" buttons at the top of product pages.
    Display cart quantities on mobile.
    Streamline checkout with faster sign-in options and credit card scanning.
    Add a "Place Order" button at the top of the checkout page.
    Improve navigation with a better filter bar and reduced scrolling.
    Reduce scrolling on mobile pages.

  • This was a hefty project with many problems to solve. I pitched phasing out the project into several phases, from highest value add to least.

    Phase Zero: Update the design system, including reducing the size of the type styles on the site.

    Phase One: Since the website's primary function was to sell products, we started by optimizing the checkout flow. This included updates to the shop's filtering and sorting, product detail pages, add-to-cart modals, and a complete redesign and rebuild of the cart.

    Phase Two: Improve mobile layout issues on critical pages like Home, Newsletter, and Collections. This also included redesigning the multiple product cards throughout the site and the primary mobile nav.

    Phase Three: Identify and improve mobile layouts throughout the site.

  • Including myself, we had a 6-person team.

    • 1 Design Director/Project Lead (me)

    • 1 Senior Product Designer

    • 1 Back-end Developer

    • 2 Senior Front-End Developers

    • 1 Assistant Account Manager

  • As the senior product designer, my main focus was on the product redesign and the development of our design system and component library in Figma.

    I was given free rein to solve both the redesign and establish our design process. 

    I upskilled by teaching myself product design and learning best practices.

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